> LEFT-OVER FOOD NOT TO BE THROWN OUT ON THE RESERVE
> MAINTENANCE ISSUES AT ALL WHOLE-OWNER HOUSES
> PETROL DIESEL OPERATING HOURS
> ALL WHOLE-OWNER & MOKAIKAI RANGERS
Dear Mabula Whole-owners
WHOLE-OWNER WEB PAGE
Mabula initiated a Web site in August of 2003, which has a section called "Whole-owner Information". The page is there for the benefit of all Whole-owners to access information and updates, which may be of importance to our Whole-owner fraternity. If there is anything you believe is of importance to other Whole-owners, please e-mail it to me at info@mabulatimeshare.co.za . I will then relay the information through Gavin Hatherley (General Manager) and Jan Reynders (Whole-owner Chairman) before organizing it to be posted on the Web page. The Mabula Timeshare Web site has another section called the "Mabula Chat", where information, mainly pertaining to Timeshare, is posted on a monthly basis. As a Whole-owner, you may find some of this information of interest.
WHOLE-OWNER NOTICE BOARD
I am sure you are all aware, but if you are not, I would like to advise you that there is a Whole-owner Notice Board situated on the left hand side of the Timeshare Reception entrance. All information pertaining to our Whole-owners will be displayed on this Notice Board. Please make an effort on your visits to read what is on there, so as to keep yourself updated.
RESERVE REQUESTS
Please find attached a memorandum from Danie de Bruin (Reserve Manager) regarding issues of concern as well as Game Drive Procedures. Should you have any concerns regarding the above, please do not hesitate to contact Danie directly. He can be contacted on (014)734-0014 extension 27 or 16.
WHOLE-OWNER MAINTENANCE ISSUES
There has been a problem for some time now, where the Timeshare Maintenance Department has been expected to do house maintenance on behalf of some Owners. Due to the workload of this Department, a decision has been made to not do any maintenance at the Whole-owner houses. If there should be an emergency (burst geyser, broken water pipes, etc.), The Timeshare Maintenance Department will assist, but all other routine or regular maintenance is to be organized by each individual owner. I have attached a list of local contractors that may be of assistance, but you are more than welcome to organize your own contactors, if you so wish. If you organize any outside contractors to do work on your behalf, please organize payment directly with them and advise me accordingly of the day you are expecting them on site.
WORKSHOP REPAIRS
Should you require minor mechanical repairs to your game viewing vehicles (punctures, small repairs, etc.), the Workshop will be happy to assist. Richard Batten (Reserve Maintenance Manager) is overseeing this area presently. If major type repairs are required, you are please to send your vehicle into Bela Bela. Wiggert Meinster is available to assist with these major repairs if you wish to utilize his services. His contact numbers is on the attached page. The main responsibility of the Workshop is to ensure that all the Lodge and Timeshare vehicles are taken care of as priority, but will carry out the Whole-owner vehicle minor repairs, as timeously as possible.
WHOLE-OWNER ACCOUNTS
I would like to draw to the attention of all Whole-owners that monthly accounts are please to be settled within 30 days of statement. Generally there is not too much of a problem, but the Accounts Department would really appreciate your assistance by ensuring that payment is received timeously. Should you have any account queries, please do not hesitate to contact Adarsh Babbar (Timeshare Financial Controller) on (011)463-3070.
GAME DRIVES FOR WHOLE-OWNERS
There have been a number of requests by Whole-owner to Wildlife Services to assist with game drives. Wildlife Services may only assist our Whole-owners once all the relevant allocations have been made for Lodge and Timeshare Guests. Should there be any space available for Whole-owner guests, Wildlife Services will then assist where possible.
There have been requests for Wildlife Services to provide vehicles and Rangers for the sole purpose of Whole-owners, but regrettably this is not possible.
HOUSE GUESTS
Due to security reasons, it is imperative that owners advise me in writing of the arrival of houses guests. This is please to be faxed to me on (014)734-0013, twenty-four hours before the expected arrival. Should your guest's name not appear on the Arrival List situated at the Main Gate, regrettably we cannot allow them access to the Reserve. There have been incidents where Whole-owner guests have been turned away, as we have no notification of their arrival. To avoid any embarrassment to you or your guests, please ensure that we are advised accordingly.
GATE PROCEDURE
Each Whole-owner unit has one vehicle access card, which is kept at the Main Gate. The first person visiting the Reserve will receive the card for that specific Whole-owner unit. All other vehicles are obliged to pay the Reserve fee before departing. This can be made at the Timeshare or Lodge Receptions. The current price is R70.00 per vehicle, which does increase on a yearly basis.
WHOLE-OWNER HOUSE KEYS
There are only 2 Whole-owner establishments who have house keys, which are kept at the Timeshare Office. All other house keys are kept with the Owners or the Staff member/s working at the various establishments. Please advise your guests of who is in possession of your house keys, as we cannot hand out the set of spare keys, which are kept locked away at the Timeshare Office. All our Whole-owners have different systems of key control and we would strongly suggest that your guests are fully aware of where the house keys are available from.
I trust the above up-dates, procedures and information is of assistance to you, but should you require any further details, please do not hesitate to contact me on (014)734-0014 extension 15. Thank you for your assistance in the above regard and we look forward to being of service to you.
Yours sincerely
Frans Kanyane - Whole-owner Administrator
Gavin Hatherley - General Manager
